Return and Refund Policy
We accept returns 30 days from the date of purchase.
Please return in original packaging and in a resalable condition.
Please provide information for the reason of return.
Please Note: There are some products ineligible for returns due to hygiene reasons.
Full returns information can be found here.
COVID-19 UK LOCKDOWN
In compliance with the UK Government, staff that can work from home includes our Customer Services Team that process returns. As a result, any returns received during the UK's Covid-19, will be attended until after the UK Lockdown has been lifted and all office staff have been allowed to return.
Errors and omissions
Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed, Harley Street Healthcare Clinic accepts no liability for any errors or omissions. If you have any questions or disputes with your order, make sure you have filed this via email/telephone within 30 days of your purchase.
Shipping And Handling
Most orders are delivered by Royal Mail, therefore please ensure we have the correct postal address, including correct postal code. Orders taken choosing the courier option they will need to be signed for upon delivery. Orders taken before the cut-off time (3.00pm) will be dispatched the same day where possible, subject to credit card approval and availability.
Items out of stock
Where stock is unavailable, the customer will be informed by email/telephone with the opportunity to choose an alternative, to accept an immediate refund, or to wait for replenished stock. It is not our policy to substitute items without the customer's consent.
Returns and Refund
If for any reason you are not entirely satisfied with any item purchased then it may be returned within 30 days of receipt providing it is in its original packing unused and in a re-saleable condition - Please be aware we will not refund your order if it is not returned in a re-saleable condition. We will however only refund the price of the item and not the original postage or indeed the cost of the return postage; this is in accordance with the distant selling regulations. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value, and you should be able to provide proof of returning i.e tracking reference or courier consignment number etc.
If the item however is faulty you will be reimbursed the full amount. After this 7 day cooling off period any returns will be at our discretion. Should any item be faulty, contact us by email or telephone to arrange a return and we will dispatch a replacement/investigate the fault with our supplier etc. Your statutory rights are unaffected.
Although we take great care in making sure all of our colours and descriptions are as accurate as possible, sometimes the colour representation of the product within our site and the colour within screen resolution/calibration may vary which may result in a slight variance when the product arrives. Please have this in mind when making your purchase we will not be responsible for this issue.
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